If you are really
|Apple Spec Database|
||New item. These items are new and sealed in the original manufacturer container. Items may have flawed packaging. (We sell that as we receive them. Full manufacturer warranty applies.|
||Factory Refurbished item. These items are refurbished by the manufacturer. Keep in mind that these are used/returned units and MAY have some scratches and blemishes and that's why they are priced the way they are. We guarantee the units to be working, it's a D/O/A (Dead on Arrival) warranty. If it is damaged in shipping, you must tell eZone immediately. Unlikely operational problems would be handled by the Authorized repair center for the manufacturer under the warranty. Usually a 90 day to one year manufacturer's warranty applies to these items. All sales are final.|
||eZone/ Refurb Madness or 3rd Party refurbished item. Keep in mind that these are used/returned units and MAY have some scratches and blemishes and that's why they are priced the way they are. We guarantee the units to be working, it's a D/O/A (Dead on Arrival) warranty. All sales are final. Usually a 30 day eZone, Inc. warranty applies to these items.|
|Used or pulled item. These items are evaluated, cleaned and tested by eZone, Inc. Keep in mind that these are used/returned units and MAY have some scratches and blemishes and that's why they are priced the way they are. We guarantee the units to be working, it's a D/O/A (Dead on Arrival) warranty.All sales are final. A 30 day warranty applies.|
||Open box item. These items have been opened. All original items are included. All sales are final. Full manufacturer's warranty applies.|
||Lifetime warranty. These items carry a manufacturer's lifetime warranty.|
||Manufacturer Service Parts. These items are not backed by the manufacturer. eZone, Inc. guarantees them for 30 days for exchange only, if in stock. Service parts are almost always new and unopened. Used parts are marked "U" for used.|
||This product's warranty; in years.|
||No RMA will be issued for these products. Sale is final.|
All products shall be paid for by American Express, Discover, Mastercard or Visa cards, cash, money order and cashier's check. Wire transfers, purchase orders, personal and company checks are accepted by permission. All fees for sending and receiving wire transfers shall be paid by the customer. Orders over $1000.00 paid by credit, debit or charge card are subject to a 2% authorization charge. CODs are by permission and are subject to the additional fees charged by the shipping agent.
All products shipped to customers from eZone, Inc. shall have shipping paid by customers. For international orders, all tariffs, customs fees, duties or any other shipping costs are to be paid by the customer. In a case of a free shipping offer, the free shipping method is at eZone, Inc.'s sole discretion and is only for shipments made to the continental United States of America and Canada. State sales tax will be charged or not charged according to the billing address of the customer regardless of shipping destination.
When there is a free shipping offer it is assumed by eZone, Inc. that the free shipping is the least expensive ground shipping available. The customer is expected to pay for another type of shipping. In a case where an individual item or genre of items and additional items are ordered at the same time, it is eZone, Inc.'s discretion to: a.) charge no additional shipping for the extra item (in cases where light or small items such as a cable or adapter are ordered that we feel will not affect the actual shipping charges, ) b.) charging the difference between the price of shipping the monitor and the total price of shipping (in cases where the items may fit in the box but adds significantly to the weight of the box) c.) charging shipping for other items because they go into another box (in cases where a CPU and monitor is ordered, the customer would pay for shipping the CPU because it is in another box but receive the monitor at no shipping cost because it is on a free shipping special). We endeavor to charge the least possible for shipping.
EZONE, INC. MUST BE NOTIFIED WITHIN 3 DAYS OF RECEIPT OF ANY AND ALL ORDERS SHIPPED INCORRECTLY IN ORDER TO BE CORRECTED.
Before a product is allowed to be returned, eZone, Inc. will be allowed an opportunity to support the item and the customer to the best of their abilities.
All products returned to eZone, Inc. must follow these specific procedures:
Products purchased from eZone, Inc. must request a Return Merchandise Authorization (RMA) within 15 days from customer's receipt of the products. The receipt date is the date of delivery on the shipper's tracking information. Items with a RMA number must be returned to eZone, Inc. for credit or replacement within 15 days of receipt of RMA. Items damaged in shipping are allowed same product replacement or refund, depending upon stock availablilty. eZone, Inc. must be notified of products damaged in shipping within three business days from receipt of the product in order to receive an RMA. The receipt date is the date of delivery on the shipper's tracking information.
Procedure for RMA Request
1. First contact eZone, Inc. to obtain an RMA (Return Merchandise Authorization) number within 15 days of receipt of products. The receipt date is the date of delivery on the shipper's tracking information. This must be done prior to returning any products.
2. Please include the following information when emailing your RMA request:
3. After processing the above information, eZone, Inc. will, if the request is approved, issue a RMA number to you.
Return Freight Charges
Return freight charges for unwanted or misordered merchandise are the responsibility of the customer unless the product is received as a result of an eZone, Inc. error. In the event of an eZone, Inc. error, we will issue our Fed Ex account number for return freight. The customer will only use UPSP Priority Mail with Delivery confirmation as the return method. If the customer uses Fed Ex Standard Overnight or Priority Overnight Service, the difference in cost will be billed to the customer's credit card. eZone, Inc. will pay the freight charges when replacing defective items.
For returned items not working properly.
A replacement item, credit or refund will be issued for products returned with an approved RMA when the merchandise is received. A credit invoice will be emailed (or mailed) to the customer in approximately ten business days from receipt of the merchandise. All RMA's issued for defective items will receive replacement item, full credit or refund, including shipping charges upon testing and confirmation of the defect.
Apple Refurbished or 3rd Party Refurbished Apple Product
Apple serial numbers tell the date that it was released from the factory. With the number, RN9506FJHCL, the first letters are negligible, but the next 3 numbers, 950, tell that the unit was made in 1999 in the 50th week. It is under warranty until the 50th week of 2000. It is eligible for AppleCare until the warranty expires. (Check your local Apple dealer for actual AppleCare regulations.) Items beyond the original first year from the serial number are out of the original warranty and are either covered by an Apple 90-day factory-refurbished warranty or a 30-day 3rd party refurbished warranty. Any companies that eZone acquires merchandise from that does their own refurbishing is a 3rd party refurbisher. eZone, Inc. is considered a 3rd party refurbisher, too. Fortunately, since all refurbished and used merchadise is tested at eZone, Inc.'s facilities, the chances of receiving out of warranty, non-working merchandise is rare. All items sold on the Refurb Madness website, unless noted as unreturnable (usually software) work to customer satisfaction or we want to know.
For returned items working properly.
If the item proves to be working properly, there will credit for the product, less a 15% restocking fee and less the original shipping charges and return shipping charges. Other returned items will be subject to a 15% restocking fee.
For returned merchandise to be credited or exchanged it must be in original manufacturer's packaging with all components and paperwork. We will return, at customer expense, all merchandise not following these guidelines. We value our relationship with our customers. We believe this RMA policy will assist us in providing you with a set of clear guidelines that will allow us to maintain a high level of customer support. Please do not hesitate to contact eZone, Inc. for further assistance.
New, current software is replaced with the same title only if it is defective. This may be by eZone, Inc., the distributor or the manufacturer. Out of date/ discounted/used/basement software is non-returnable.
eZone, Inc. cultivates and owns its own mailing list. eZone, Inc. will never sell its mailing list to any third party. eZone, Inc. endeavours to contact our customers who agree to be placed upon an email list in a responsible and polite manner. If anyone on the list is contacted in a manner that is contrary to our policy, please call 815/968-1108 or email firstname.lastname@example.org.
Any disputes concerning eZone, Inc. will be adjudicated by local, state and/or federal courts located in the City of Rockford, the County of Winnebago, in the State of Illinois.
Thank you for shopping with the websites of eZone, Inc.
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Copyright 1999-2001, eZone. Inc.,
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